Delivery and Return Conditions

DELIVERY AND RETURN INFORMATION

DELIVERY

The orders you have placed with a credit card on www.chintar.com Official Online Sales Site are finalized after the credit card payment approval information is received by the bank, and the orders you have placed with a bank transfer are finalized when the payment is transferred to our account, and your products are shipped on the same business day. In cases where the cargo companies cannot accept the goods due to force majeure, the shipment is shipped according to the suitability of the cargo companies. The delivery time of the products shipped varies between 2 and 3 business days depending on the distance.

If the supply period of the product/products in your order is extended or cannot be supplied, you will be informed about the supply time. In case of problems with the supply of products; you can request a refund of the payment or wait for the product to be supplied. Your orders placed after 15:00 on Fridays on www.chintar.com Official Online Sales Site will be shipped on or after the following Monday, following the approval of the payment information and depending on the cargo delivery option you choose.

Orders that fall on official holidays and religious festivals will be deemed to have been received on the following business day if the payment information is confirmed. Our company is not responsible for any problems caused by the cargo company after the order you have placed in accordance with the information provided above is delivered to the cargo company.

RETURN

If the product you purchased from our site is faulty, you can return it within 14 days from the date of delivery. return You need to contact us from the section. Following this information, the faulty product that you will deliver to us via the cargo company will be replaced with a new one. If the ordered product error occurs due to customer use or if the product has been used within 14 days, the product cannot be returned or replaced. As for the product return and replacement conditions, the practices required by the Consumer Protection Law No. 4077 are essential.